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FREQUENTLY ASKED QUESTIONS

1.How often do I need to clean my wood-burning fireplace chimney?
 
It is recommended that a wood-burning fireplace be cleaned after one cord of wood has burned since the last time the fireplace was cleaned, in accordance to NFPA (National Fire Protection Association) Code 211 an inspection is recommended annually.

2.Do I need to be home?
 
Yes, the fireplace, furnace flue,air-duct or dryer vent cleaning take place on the inside of the home and sometimes also from the outside.

3.Should I expect a mess?
 
At CLEAN SWEEP we guarantee a mess free job. We understand that your home is your castle and we will treat your property with the utmost of respect at all times.

4.Does my gasoline burning fireplace chimney require routine cleaning and inspection?
 
 
Absolutely. Routine inspection is imperative in avoiding a potential gas leak disaster. As far as cleaning goes, your gasoline will deposit significant amounts of carbon to your firebox and chimney, but I have never hear of a chimney burning down from not cleaning a gas fireplace.

5.Smoke backs up into my house when I use my fireplace,can Clean Sweep help?
 
Yes, smoke problems occur for a variety of reasons.In some cases the fireplace has poor draw, in other situations smoke travels to other parts of the house through gaps in the liner.In other homes wind blows downs the flue.

6.I see water leaking into the firebox of my fireplace and I also see water stains on the ceiling and the wall next to the fireplace.Can you help me?
 
Yes, Clean Sweep can help you prevent future leaks,but doing these repairs will not remove existing stains.Clean Sweep installs protective chimney covers and dampers, we seal crowns and flashing and also do chimney tuck pointing and chimney repair.

7.I have gaps and cracks in the walls of my pre-fab fireplace,do you install replacement parts for pre-fab fireplaces.
 
Yes, Clean Sweep installs back walls, sidewalls and firebacks and other parts such as dampers for pre-fab units.

8.My fireplace smells especially during the summer when its hot & humid,is there any relief for me.
 
There are a variety of situations that result in the ‘burnt odor’ in your home, proper cleaning will help alleviate this, but if there are cracks in the crown and gaps in your flue there will be moisture in the chimney and you will still get the burnt odor until the unit until the repairs are made and the moisture has dried up.

9.I have 2 fireplaces in my home when I use one fireplace the smoke from the other goes down the flue of the one lam not using what can I do to prevent this?
 
I would recommend a Lymance or Lock-Top damper be installed( these are dampers that are sealed from the top and have a cable that you can control from the bottom) that way when you want to use one the smoke does not come down the other, I recommend you put the damper on the one you do not use as much.

10. How do I know that my chimney and or firebox needs tuckpointing and or rebuilding?
 
Take a closer look at the walls of your masonry chimney. Do you see cracks,crumbling bricks, uneven areas of mortar, voids and noticeable gaps between the bricks? if the answer is yes or you are not sure, than contact Clean Sweep to provide an estimate for repair of the damaged areas on your chimney.

11.What can you do about whitish discoloration on the outside of the chimney.
 
The whitish discoloration on the outside of the chimney is called efflorescence.It is caused by salts coming out of the bricks after being espoused to water,you can try brushing them out with a wire brush and applying a water repellent to prevent future water penetration.

12. My clothes don't dry as fast as they used to and I have been told the problem is not in the dryer.Can you help me?
 
Yes, very often dryer exhausts become clogged with lint and other debris such as nesting material. Clean Sweep uses special equipment to clear the passageway.

13.Why have my Air-ducts cleaned?
 
Because they get dirty, the quality of the air we breathe indoors has become an increasingly important environmental concern, the duct work in your air system can contribute to this problem if the ducts are not properly cleaned.

14.How do I pay for this service?
 
Payment is due at the end of service,unless other arrangements have been made(pay by credit card over phone,mail in payment or pay at time of settlement).We are pleased to accept personal checks, Visa,Mastercard and Discover.